Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact details such as name and phone number.
• Order details such as selected products, sauces, delivery or pickup mode, totals, and order time.
• Location information you choose to provide for delivery.
• Technical and usage information such as browser type, pages visited, device information, cookies, and interactions with our website.

2. How We Use Information

• To receive, manage, confirm, and fulfill your orders.
• To contact you about delivery, pickup, or customer support.
• To improve our website, products, advertising, and customer experience.
• To measure ad performance and understand website traffic.
• To protect our business, prevent abuse, and comply with legal obligations.

3. Cookies, Pixels, and Similar Technologies

Our website may use cookies, analytics tags, pixels, local storage, and similar technologies to remember preferences, understand how visitors use the website, measure advertising performance, and improve our services.

These technologies may be used by us and by third-party partners such as advertising, analytics, and measurement providers.

4. Advertising and Analytics

We may use services from advertising and analytics partners, including Meta technologies, Google technologies, and Microsoft Clarity, to understand traffic, improve content, measure conversions, and show or optimize advertising.

• Meta tools may receive information about actions taken on our website.
• Google services may use cookies or similar technologies for analytics, ad measurement, and ad personalization where applicable.
• Microsoft Clarity may collect session data such as clicks, scrolls, and device information to help us improve usability.

If you use browser settings, consent tools, or advertising controls offered by those providers, some tracking or personalization features may be limited.

5. Order Storage and Retention

When you submit an order through our website, your information may be stored in our database so we can manage current and past orders. We keep order information only for as long as reasonably necessary for operations, customer support, accounting, fraud prevention, or legal compliance.

6. Sharing of Information

We do not sell your personal information in the ordinary course of our restaurant operations. We may share information with service providers and partners that help us run the website, host data, analyze traffic, support advertising, or process communications. We may also share information when required by law or to protect our rights.

7. Your Choices and Rights

• You may choose not to provide certain information, but some features such as delivery ordering may not work properly.
• You can manage cookies through your browser settings or any consent tools we may provide.
• You may contact us to request access, correction, or deletion of your information, subject to applicable law and legitimate business needs.

8. Security

We use reasonable administrative and technical measures to protect information. However, no online transmission or storage system can be guaranteed to be 100% secure.

9. Children

Our website is not intended for children to use independently without supervision. We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact

If you have any questions about this Privacy Policy or want to contact us regarding your data, you can reach us through our website, WhatsApp order channels, or our Instagram page at @crunchybox_alhoceima.